23 April 2012
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Clemenceau Medical Center Hospital was the only healthcare facility in the Arab world and Middle East region that made the list. MTQUA assessment was based on strict criteria including patient safety and security, medical quality and outcomes and International patient management.
“We at CMC are extremely proud to be identified as one of the leading health care institutions around the world. This award comes after we have achieved further distinctions in marketing, patient satisfaction and medical travel achievement since our first nomination and listing in MTQUA in 2010.” said Dr. Mounes Kalaawi, Chief Executive Officer of CMC hospital. “Such awards set forth, Lebanon on the medical tourism world and allowing it to resume its role as the Pearl of Healthcare in the Middle East.” He added.
This ranking comes in recognition of CMC’s continuous efforts to establish an internationally renowned reputation in the medical tourism sector. JCI accreditation in 2009 and 2012 has contributed to enhancing CMC’s position of the Medical Tourism World map. Since its inception, CMC worked tirelessly to bring the world’s best expertise, and adopting the world’s best practices and standards to the region, which inspired trust in Lebanese society & the Arab region. CMC’s experts lecture at the most advanced and specialized medical travel conferences shedding light on medical tourism in Lebanon & the Middle East.
CMC has established an International Patient Services Department to work with patients visiting the hospital from outside Lebanon to facilitate their referral through the provision of a complete scope of services; A multilingual staff is available to coordinate all aspects of a patient’s stay, such as the management of medical consultation and hospital admission, travel and hotel arrangements for patients and their families including an air ambulance depending on the distance and the condition of the patient, assistance in choosing the right doctor, scheduling of all medical appointments, coordination of admission process, processing of second medical opinion, and remote consultations via telemedicine, if needed.
This International Patient Services Department works closely with patients to make sure all referrals are smooth and that all requests are attended to in an efficient manner.